How to handle negative reviews as a small business owner, start up or charity
Running a business/organisation and reviews come hand in hand. It doesn’t matter whether you are a charity, salon, mechanic or taxi service, at some point you will encounter a negative review from a disgruntled customer/ supporter. Bad reviews happen to all local service providers so don’t feel bad about it, it was only a matter of time. In truth this is a great opportunity to reflect on your business and use the opportunity to improve your service and prevent the likelihood it may occur in the future. 88% of customers will read a business's reviews to determine the quality of a business. Having a bad review will tarnish your authority and deter customers from using you in the future. Below are a few tips to contain the damage and they might even result in the disgruntled customer coming back to use your service.