Commonly asked questions.
Commonly Asked Questions
Have questions about the platform before applying? Please find the most commonly asked questions below.
Guided Website PlatformWhat happens if I cancel my account?
You are free to cancel your account with Genysys Engine at any point if you are unhappy with the service. You can request a copy of your content before you leave.
It takes Genysys Engine up to 21 days to complete your website from the moment you team select build my website. For larger websites over 50 pages, this can be longer.
Each business is responsible for providing their own business information and keeping this up to date. Our engine provides predictions, design and development.
Genysys Engine is an online platform which means you can use it anywhere you have a desktop and an internet connection. The mobile version of our platform is still in development.
PaymentHow do you take payment?
We use Chargebee to manage all payments. This is connected to your Guided Website Platform. When you register, we will create your account and email you a link to provide your payment details. All website deposits need to be paid before we can begin development of the website.
Genysys Engine are very understanding when it comes to start ups and cashflow. After a missed payment our system will still give you access to the platform for 30 days and use of your timeblocks.